CAN I GET INTERNET IF I DON’T SUBSCRIBE TO CABLE TELEVISION?

Yes, you can get any of our Internet services without cable television. All you need is a computer or wireless device (i.e., PDA, Blackberry, iPhone) or gaming console (Play Station, Nintendo, Xbox) and we’ll provide the connection and the equipment (i.e., modem). Source does not offer discounts to High Speed Internet when customers don't subscribe to a TV package and/or Home Phone service.

WHAT IS HIGH SPEED INTERNET SERVICE?

Source Cable delivers the Internet to your computer using co-axle cable or fibre optics.  With Source Cable, there are no dial-up or busy signals. You’ll get a reliable connection that’s always on.There are also no Bit Caps so you don't pay addtional usage fees.

HOW DOES THE CABLE MODEM CONNECT TO MY COMPUTER OR HOME NETWORK?

The cable modem connects via an Ethernet cable to your computer or home network router.

HOW CAN I TEST MY SPEED?

You can test your speed here. Run the speed test and please register your results. When using a home network or multiple computers your speeds could be slower.

WHAT'S THE PRICE AND HOW FAST IS IT?

Internet 5 is $32.99MO and is 5 Mbps download and 1Mbps upload.

Internet 30 starts at $52.99/MO when bundled with a Value TV Package and is $60.99/MO as a standalone service. It's 30Mbps download and 5Mbps upload.

Internet 60 starts at $62.99/MO when bundled with a Value TV Package and is $70.99/MO as a standalone service. It's 60Mbps download and 10Mbps upload.

Internet 100 starts at $72.99/MO when bundled with a Value TV Package and is $80.99/MO as a standalone service. It's 100Mbps download and 10Mbps upload.

Internet 250 starts at $94.99/MO when bundled with a Vaule TV Package and is $99.99/MO as a standalone service. It's 250Mbps download and 20Mbps upload.

Sign-up offer for new customers for Internet 30 and higher: $10.00 off per month for three months. 

WHAT SOFTWARE DO I NEED TO BROWSE THE INTERNET?

All versions of Microsoft windows come with Internet Explorer. An alternate web browser to Internet Explorer is Mozilla Firefox.

WHAT EMAIL CLIENT CAN I USE TO CHECK MY EMAIL?

The three most popular programs used to check email are Outlook Express (installed with every installation of Windows), Microsoft Outlook (part of Microsoft Office) or Mozilla Thunderbird.

WHAT SHOULD MY EMAIL SETTINGS BE SET TO?

Your incoming mail server must be set to: “pop.sourcecable.net” and your outgoing mail server must be set to: “smtp.sourcecable.net” for residential and commercial use of sourcecable.net email account. This is not to be confused with settings that you need for web hosting domains such as your “companyname.ca”.

HOW CAN I SECURE MY E-MAIL ACCOUNT?

We suggest you use secure passwords for your e-mail accounts with Source Cable. Common names or dictionary words SHOULD NOT be used. The most secure method is to use a combination of (upper/lower case letters, numbers and special characters). At no time will Source Cable ever ask you for your password via e-mail. Phishing attempts are very common with Internet abusers and you should never provide any personal or financial information via an e-mail request.

WHAT IS WEBMAIL?

Webmail allows you to access your Source Cable e-mail account on any computer connected to the Internet via an Internet Browser such as Internet Explorer or Mozilla Firefox.

HOW DO I ACCESS WEBMAIL?

Just go to webmail.sourcecable.ca and enter your User Name and Password. Or you can visit www.sourcecable.ca and click on the “webmail” link. When logging in, your user name is the first half of your email address (i.e., techsupport@sourcecable.ca becomes techsupport) followed by your password.

CAN I HAVE A PERSONAL WEB SITE?

Yes. Webspace is available with an Internet connection and an active e-mail account.

WHY CAN'T I UPLOAD MY CONTENT FROM ANOTHER ISP?

For security purposes, Source Cable has implemented access restrictions which means customers must upload their web content from within our network.

WHAT IS A VIRUS?

A computer virus is a program or programming code that reproduces when it is copied or initiates a replication of another program. A virus can infect your computer through an e-mail attachment, a download file or from a disk.

WHAT DAMAGE CAN A VIRUS DO TO MY COMPUTER?

A computer virus attaches to another program (or replaces it) so that it can reproduce without you knowing it. It can quickly use up all the available memory on your computer and slow down or stop your system. Viruses can damage or destroy data files, make disks unreadable, format hard drives and change data on your computer.

WHAT IS SPAM?

Spam is unsolicited commercial e-mail. Aside from being a nuisance, spam increases the number of incoming e-mails and uses your computer’s resources unnecessarily. It also increases the risk of contamination by a virus.

HOW DOES SOURCE CABLE PROTECT THEIR CUSTOMERS FROM VIRUSES AND SPAM?

Source Cable scans all incoming email and looks for content characterized as spam or viruses. Source Cable does not delete the email, however we do tag it in the subject line of the email with either “*****SPAM*****” for emails matching our Spam criteria and “*****VIRUS*****” for emails containing a virus.

WHERE CAN I GET A VIRUS SCANNER FOR MY PC?

Two well known residential/commercial grade scanners are Symantec and MacAfee.  A good open source version can be downloaded at AVG.

WHAT IS A FIREWALL?

A firewall examines each data packet that enters or leaves your computer. It prevents hackers from accessing your computer, passwords, financial information or any other types of information stored in files. It is software that authorizes “good” Internet traffic to circulate freely, while blocking “bad” traffic. It protects your computer against malicious Internet traffic, such as worms and Trojan horses. 

DO I NEED BOTH ANTI-VIRUS SOFTWARE AND A FIREWALL?

Yes. Anti-virus software protects your computer against viruses. A firewall protects your computer against other types of Internet threats, such as hacking, worms, Trojan horse, which cannot be detected by anti-virus software. Firewalls do not necessarily protect your computer against all types of viruses. This is why it’s a good idea to install both anti-virus software and a firewall to maximize your protection.

WHERE DO I GET A FIREWALL?

Home networking routers normally come with firewall protection. Two of the more popular router manufacturers are D-Link and Linksys.

WHAT IS SPYWARE?

Spyware is software that can record and transmit keyboard stroke sequences, histories, passwords and other confidential information via the Internet. Spyware is often marketed as software for performing surveillance or simply as tools to spy on users to access their confidential information. 

WHAT SECURITY SOFTWARE COMES WITH WINDOWS?

Microsoft Windows includes a PC software firewall to help protect against intrusions. You can enable this under Network Connections within the Control Panel.

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Toll Free: 1-866-785-7851Telephone: 905-574-6464Technical Support: 905-574-7477
E-mail: techsupport@sourcecable.netFax: 905-574-4909
Address: 1090 Upper Wellington Street Hamilton, Ontario L9A 3S6