IS THERE A USER GUIDE FOR SOURCE CABLE'S HOME PHONE?

Download the PDF file below by clicking on the document. 

PDFHome Phone User Guide

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DO I NEED THE INTERNET OR A COMPUTER TO GET HOME PHONE FROM SOURCE? 

No. All you need is a telephone and we will provide the rest of the equipment (i.e., modem). Source does not offer discounts to customers with Home Phone Plus if the customer does not subscribe to the Internet and/or a TV package.

WHAT IS THE HOME PHONE BASIC PACKAGE?

Home Phone Basic is our lowest priced phone package at only $21.99/MO. It’s great for anyone that doesn’t make a lot of long distance calls or use calling features. Calls can be made to the Hamilton area as well Galt, Grimbsy, Hagersville, Jarvis, Lynden, Mount Hope, Selkirk, Stoney Creek, Waterdown and Winona. Long distance calls are available in Canada and continental U.S. for only $0.05/minute and International calls start at $0.03/minute. Home Phone Basic comes with free Call Display & Caller ID Block. Home Phone Basic offers Voice Mail, Call Waiting and Call Forwarding at $3.00/MO each.

WHAT IS THE HOME PHONE PLUS PACKAGE?

Home Phone Plus, which starts at $36.99/MO, is great for anyone that uses their telephone on a regular basis. It comes with a Hamilton and GTA (Greater Toronto Area) local calling area and 1,000/minutes/month of long distance calls in Canada and continental United States. International calls are also available starting at $0.03/minute. In addition, Home Phone Plus comes with seven free calling features including Call Display, Call Waiting, Visual Call Waiting, Call Forwarding, Three-Way Calling, Permanent Caller ID Block and Voice Mail.

HOW DO I CHECK MY HOME PHONE USAGE?

To check your long distance usage, you log into the My Source Account section of our website. Your account must be activated before you’re able to use Source Cable’s online management services. If you have any questions in regards to activating your account call 905 574-6464 or e-mail us at techsupport@sourcecable.net.

IS SOURCE HOME PHONE COMPATIBLE WITH HOME ALARM SYSTEMS?

Yes, it’s compatible with most alarm systems including our own Source Security Services

DO I HAVE TO PAY ANY ACCESS FEES, PAPER BILL FEES, TOUCHTONE FEES OR 911 FEES WITH SOURCE HOME PHONE?

No, the only additional fee you will have to pay is a $2.00/call for the Directory Assistance (411) fee. All other fees are included in your monthly subscription fee.

 

WHAT CALLING FEATURES COME WITH SOURCE HOME PHONE PLUS SERVICE?

Features Enable Disable

Call Waiting & Visual Call Waiting

*56

*70 or *57 disable indefinitely

Call Forwarding

*72 followed #

*73

Call Forwarding Not Available

*92 followed by #

*93

Call Forwarding When Busy

*90 followed by #

* 93

Permanent Caller ID Block

*67 or 81 to block all calls

*82

Voice Mail

*98 and default password 123456

 
Setting # of Rings

*94 followed by # of rings and #

 

IF I AM USING THE 3-WAY CALLING FEATURE AND BOTH NUMBERS ARE LONG DISTANCE, WILL I BE CHARGED FOR BOTH CALLS?

Not if you’re a Home Phone Plus customer and the calls are in Canada or continental U.S. If they’re International calls then yes, there will be a charge.

CAN I USE MY COMPUTER WHILE TALKING ON THE PHONE? 

Yes.

CAN I KEEP MY EXISTING TELEPHONE NUMBER?  

Yes. To move your current number to Source Cable’s Home Phone service, we require a copy of your present telephone bill. We’ll then take care of all the details with your current provider.

CAN I CHANGE MY PHONE NUMBER AFTER IT’S INSTALLED?

Yes. A service charge may apply if the number change is not associated with the original installation.

CAN I ADD A SECOND LINE TO MY HOME PHONE SERVICE?

Yes, a second line, which is our Home Phone Basic service, can be added for $21.99/month.

IS SOURCE HOME PHONE SERVICE COMPATIBLE WITH FAX AND DEBIT MACHINES?

Source Phone services are compatible with most fax and debit machines. So that your faxes don’t interfere with your regular calls on your primary line, a second line at $21.99/month is recommended. Some features like Voice Mail can also interfere with faxes.

WHO DO I CALL FOR HELP IF I HAVE PROBLEMS WITH MY HOME PHONE?

Call our Technical Support department at 611 on your Home Phone or 905 574-7477.

DOES MY HOME PHONE SERVICE INCLUDE 911, 411 AND OPERATOR ASSISTANCE?

Yes. 911 calls are free and Directory Assistance (411) calls are $2.00 per call.

WILL MY HOME PHONE SERVICE WORK DURING A POWER OUTAGE?

Yes. Our Home Phone Plus modem comes with a battery which will provide 2-4 hours of back up power. Please note that this only affects corded phones, as cordless phones require hydro to operate.

IF MY CABLE IS OUT, WILL MY HOME PHONE WORK?

No.

CAN I ACCESS AN OPERATOR IF I’M DEAF?

Message Relay or 711 Service is not available at this time with Source Home Phone.

CAN I DIAL REGIONAL ACCESS NUMBERS LIKE 310-1010 (PIZZA HUT)?

Yes. When dialling 310 numbers, you simply dial the number without the area code (i.e., 310-1010).

DOES THE PHONE SERVICE APPLY TO BUSINESS AS WELL?

Check the Business section of this website for all the Phone options.

DOES MY SERVICE INCLUDE A LISTING IN THE TELEPHONE BOOK?

Yes, but Source Cable does not distribute a telephone book. 

HOW DO I GET A NEW VOICEMAIL PASSWORD?

You can change your voice mail password by logging into the voice mail system via *98 and using your existing password. Press 0 for Mailbox options and 5 to change your voice mail password.

WHAT KIND OF TELEPHONE DO I NEED?

Any telephone that is rated for use on the Public Network will work.  

WHAT IF THERE IS POOR VOICE QUALITY?

Voice quality can be affected by a number of factors including the in-house telephone wiring and jacks; cable connections; any additional splitters; and whether or not the modem has been moved. If the problem persists contact our technical support line at 905 574-7477.

HOW MUCH DOES IT COST FOR INSTALLATION? 

Installation is free when you sign up to our pre-authorized payment and e-billing plan. Otherwise, it’s $60.00 for the first service, $25.00 for the second service and $15.00 for the third service. Services include cable television, Internet and Home Phone. Additional telephone jacks are $44.00 each. These installation rates do not apply to Commercial, Wireless Internet or Security services.

HOW MUCH IS INSTALLATION FOR WIRELESS INTERNET?

Installation $60.00 unless you sign up for pre-authorized payment and e-billing plan, then it's free. Installation of additional equipment (if required) like towers will be quoted.

CAN I HAVE CABLE TELEVISION, INTERNET, HOME PHONE AND SECURITY ALL ON ONE BILL?

Yes.

CAN I USE MY TELEPHONE CALLING CARD? 

No, Source does not support this service.

CAN I RECEIVE COLLECT CALLS?

Yes.

CAN I MAKE INTERNATIONAL CALLS?

Yes, click here for the international rates.

AM I UNDER CONTRACT OR CAN I CANCEL AT ANY TIME? 

There are no contracts to sign with Home Phone unless it's included in a discounted bundle.

WITH HOME PHONE PLUS, CAN I ROLL MY UNUSED LONG DISTANCE MINUTES FOR CANADA AND CONTINENTAL U.S. INTO THE NEXT MONTH?

No. Each month you’ll receive 1,000 minutes for long distance calls to Canada and continental U.S.  At the start of the following month, you will receive a “new” 1,000 minutes. If you go over the 1,000 minutes during the month, you will be charged $0.03 per minute for any calls you make until the end of that month.

IS THERE A RENTAL FEE ON TELEPHONE EQUIPMENT?

No, we provide the modems at no charge.

WILL I BE CHARGED FOR SERVICE CALLS IF I HAVE A PROBLEM?

Source Cable does not charge for service calls that are related to our equipment or service issues. This includes faulty receivers or modems, wiring not installed properly and signal problems. However, if the cause of the issue is customer-related, and not related to Source Cable, there is a service charge.

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Toll Free: 1-866-785-7851Telephone: 905-574-6464Technical Support: 905-574-7477
E-mail: techsupport@sourcecable.netFax: 905-574-4909
Address: 1090 Upper Wellington Street Hamilton, Ontario L9A 3S6