Need help with:

Please refer to our:

PDFCustmer Education Manual

 

Other Technical Issues

HOW DO I SET THE AUTOTUNE FUNCTION ON MY DIGITAL CABLE TERMINAL?

Press Settings on the remote; go to Main Menu; go to Setup; go to Guide Setup; go to Channel Entry Behaviour and change to Autotune.  Press Exit and return to Main Menu.

WHAT DO I DO IF MY REMOTE CONTROL WON’T RESPOND WHEN I PRESS IT?

There are number of items you can check. Verify that the remote control unit is in “Cable” mode. Replace the batteries in the remote control unit. Ensure there is a clear line-of-sight between the remote control unit and the digital terminal. Aim the remote control directly at the front panel of the digital terminal.

THE PICTURE ON SOME CHANNELS IS BREAKING UP INTO LITTLE SQUARES AND THE AUDIO IS CUTTING OUT.

This is called pixilation and can be caused by a weak signal or loose connections.  If this occurs, please be sure to check the connections on the back of the digital terminal, your television and the cable outlet on the wall.  If the connections are tight, then contact our technical support team to schedule a service call.

I HAVE NO SIGNAL SHOWING ON MY TV SCREEN AND CANNOT GET A PICTURE.

Check the following items. Make sure your TV is on channel three. Push the “INPUT OR TV/VIDEO” button on your TV remote control. If you still experience problems, contact our technical support team.

NOTHING HAPPENS WHEN THE “GUIDE” BUTTON IS PUSHED, BUT I CAN STILL USE THE ARROWS TO CHANGE THE CHANNELS.

This happens when the program guide has not been completely downloaded during installation or when the digital terminal has been disconnected from a power source. Reconnect the terminal, then wait 15-30 minutes for the download process to finish.

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Toll Free: 1-866-785-7851Telephone: 905-574-6464Technical Support: 905-574-7477
E-mail: techsupport@sourcecable.netFax: 905-574-4909
Address: 1090 Upper Wellington Street Hamilton, Ontario L9A 3S6