If your alarm is going off now and it is a false alarm, please call the monitoring centre (905-574-3277) and cancel dispatch.
Sorry that you are having trouble with your system. Did you know that many service calls are minor in nature and that a quick answer saves a service call? For that reason we have assembled the top issues that system owners can try before calling for help.
System Owners Manuals
Please look on your keypad to identify your system and then download the corresponding document. All manuals are in Adobe Acrobat PDF format, a free viewer is available on Adobe's website if required.
Still Having Trouble? Book a Service Call.
If you are still stuck, or do not have the time or desire to troubleshoot the problem, please call our technical support line:
24/7 Call Centre: 905-574-3277
Commercial Priority Support: 905-667-3197
If your alarm is going off now please call the monitoring station and select "Cancel A False Alarm"
or for after-hours issues please contact the monitoring station (905-574-3277) and select the non-emergency option for further assistance.